Merchandise Shop Terms & Conditions

These terms & conditions apply to the online merchandise store at www.pagliaccis.ca/shop.

Overview

Any claims for misprinted/damaged/defective items must be submitted within 3 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date.

We do not offer returns for products without any defects, or due to a wrong size, or buyer’s remorse.

We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at eat@pagliaccis.ca.

Exchanges

We don’t offer exchanges at this time.

Shipping returns

To return your product, you should mail your product to the return address on the package. This address should only be used for returning the product, not for letters, complaints, or other forms of correspondence.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Wrong Address

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed

Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

What happens if a package wasn’t delivered to me, but the tracking states that it was?

If the package was marked as delivered by the carrier, we won’t cover the cost of reshipping or refunding the order.

There may be cases where the delivery was made, but the package was left in an unexpected location at the your address. You should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch.”

We’re not able to assist with filing claims with shipping carriers at this time.

Need help?

Contact us at eat@pagliaccis.ca for questions related to refunds and returns.

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